Shanghai Xiangju Network Technology Co., Ltd. | Legal Representative: Gan Junlie
Email: service@roveky.com | Telephone: +86 17873331413
Registered Address: Room JT7114, 3rd Floor, Building 2, No. 501 Pan'an Road, Jiading District, Shanghai
roveky™ is owned and operated by Shanghai Xiangju Network Technology Co., Ltd.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
Return Eligibility
To qualify for a return, an item should be unused, unopened where hygiene considerations apply, and in its original condition with the original packaging.
Damaged, defective, incorrect, or materially different products are reviewed separately and are not treated as ordinary preference-based returns.
How to Request a Return
Contact service@roveky.com or +86 17873331413 and provide your order reference, the product involved, the reason for the request, and photographs or other relevant information where appropriate.
Please do not send returns to our registered business address unless customer service specifically instructs you to do so. Once a return is approved, the appropriate return destination and instructions will be provided.
For preference-based returns, customers may be responsible for return shipping costs. If the product is damaged, defective, incorrect, or materially different from the description, an appropriate replacement, return, or refund solution will be provided without additional cost resulting from the merchant's error.
Approved refunds are initiated within 5–10 business days after the returned product has been received and inspected. These requirements follow the return and refund transparency points specified in your document.
Contact Shanghai Xiangju Network Technology Co., Ltd. at service@roveky.com.