Shanghai Xiangju Network Technology Co., Ltd. | Legal Representative: Gan Junlie
Email: service@roveky.com | Telephone: +86 17873331413
Registered Address: Room JT7114, 3rd Floor, Building 2, No. 501 Pan'an Road, Jiading District, Shanghai
roveky™ is owned and operated by Shanghai Xiangju Network Technology Co., Ltd.
Fast Order Handling
We aim to prepare confirmed orders promptly and arrange shipment as quickly as reasonably possible.
Processing and delivery may vary depending on destination, product availability, inventory location, carrier conditions, order volume, and other operational circumstances.
Shipping Charges
Applicable shipping charges and available delivery options are presented during the ordering process based on destination and available shipping methods.
Fulfillment
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination. We do not represent an order as locally fulfilled unless that is the actual fulfillment arrangement.
Tracking
When tracking is available, shipment information will be provided after dispatch. Carrier systems may require some time before the first tracking update appears.
Delayed or Missing Packages
If tracking remains unchanged for an extended period or a package appears to be delayed or missing, contact service@roveky.com or +86 17873331413 with your order reference.
We will review the available shipment information and assist with the appropriate next step rather than automatically transferring all carrier-related responsibility to the customer.
Contact Shanghai Xiangju Network Technology Co., Ltd. at service@roveky.com.